I’ve often said, “Excellence is a journey, not a destination.” Excellence is a process of continuous improvement and not somewhere you ever arrive.
Recently CMBA’s leadership set our goals for 2014. There were many, and some were very specific – but I’d like to mention just one. Unlike many companies, our goal is not growth. Growth is a sign of success, so if we grow, great! Our goal, however, is not to become bigger, just better – to provide better designs and better service. To be a great company for both our clients and employees.
There are too many specific parts of our ongoing action plan for continuous improvement to mention here, but let me tell you about one.
In 2013, we started a new, in-house continuing education effort we call, “Things I’ve Learned.” At least once a month we gather all staff, from all three locations (thanks to the advancements in technology), to listen and learn from a staff presenter on a focused topic of relevance and interest. Recently Dan Munch, Project Manager at CMBA, presented. Dan has served as a full-time, or nearly full-time, on-site representative on a few significant or unique projects over the last 4 to 5 years.
We were happy to hear Dan relay our excellent reputation with contractors for quality documents. More importantly, it was necessary to hear how our documents or services could be even better.
It is not an inexpensive task to take an entire staff, of approximately 45 people, out of production – but it’s a commitment we’ve made to the ongoing journey of continuous improvements.
CMBA has grown a lot in 2013 and we’re thankful to you, our clients, that have allowed us to be successful. Let me be clear, however, our goal is and will be to continually get better, not bigger. “Things I’ve Learned” is just one of the ways we are doing that.